What should you know first?
Lens replacement is the practical route for scratched eyeglass lenses; household polishing is not a reliable way to restore their original optical surface or coatings. First check whether the mark is removable dirt, then ask about new lenses if damage remains. Keep a sound frame if it is suitable for relensing.
A scratch is different from a smudge
Surface residue can sometimes look like a scratch. Clean gently using a method suitable for your lenses, then inspect in good light without scraping the surface. A damaged coating can also look cloudy, crazed or patchy. The appearance alone does not determine a repair method: explain what you see and whether it affects one or both lenses.
Why we do not recommend household polishing
A lens is an optical component with shaped surfaces and potentially multiple coatings. Abrasive home remedies do not reliably return that surface to its original specification. Do not treat toothpaste, baking soda or metal polish as a lens-repair service. ZEISS’s lens-care guidance explains that scratches cannot be removed from plastic or glass lenses. Read the manufacturer’s guidance.
Check the frame before ordering
Look for cracks, distortion and damaged hinges. If the pair was dropped or crushed, mention the event even if the lens scratch seems to be the main issue. A frame with structural damage should be assessed before fitting new lenses. Start with the frame guide if you are unsure which service comes first.
Use replacement as a chance to review your options
The lens form shows current designs, compatible materials and optional finishes with upfront standard prices. Reuse the frame only if suitable. If your prescription details or fitting information need clarification, use the advice option before placing a full order. Read materials and coatings to understand how a finish differs from the underlying lens.
How to send the pair
After a full lens order is accepted, use the free prepaid inbound label and instructions supplied. Keep the existing lenses in the frame and pack the complete pair securely. Custom work outside the selected standard options may affect the cost; the team will let you know. Do not mail on the basis of a consultation request alone.
Common questions
Can you polish scratches out of my prescription lenses?
We offer lens replacement rather than household polishing as a way to address scratched lenses. Abrasive remedies do not reliably restore the original optical surface or coatings.
Can I keep the frames if the lenses are scratched?
Often, if the frames are suitable for relensing. Mention any cracks, distortion or hinge problems before ordering.
Does scratch-resistant mean scratch-proof?
No. A scratch-resistant finish does not make lenses immune to damage. Handle and clean them carefully.
About this guide
Published by EyeglassesRepair.com to explain its VintageOptika-connected services. This is general eyewear-service information, not a diagnosis or a substitute for individual frame assessment, prescription or fitting advice. Availability and suitable work depend on your specific pair. For request-specific answers, contact VintageOptika.